UsherPart Time/Front of HouseNew Orleans, LA, USSalary Range: $9.00 HourlyAbout The TheatresProfessionally managed by the Ambassador Theatre Group, the historic Saenger Theatre delights audiences with over 100 performances a year, including concerts, comedy, Broadway, family shows and more. With a $53 million post-Katrina restoration and redevelopment project, the Saenger has been restored to its original form, bringing 1927 grandeur into the 21st century.The beloved Mahalia Jackson Theater is among the cultural highlights of the city. Situated in Louis Armstrong Park next to the historic Congo Square, the Mahalia Jackson Theater seeks to honor the music and culture of the past while ushering in the best of performance art today.About The PositionThe Saenger Theatre and Mahalia Jackson Theatre are looking for enthusiastic, dynamic ushers to join our highly skilled Front of House department for our future shows. The ideal candidate will have exceptional customer service skills, be proactive problem solvers and effective communicators, be able to fully embody the company vision. Our usher team is essential to the successful running of our FOH operation ensuring our patrons have the very best experience. Reports to the Director of Theatre Services and Assistant Director of Theatre Services.COVID vaccination and a commitment to COVID-safe practices are required.People, Places, and ThingsAttends pre-event meetings to obtain event specific informationCollaborates with other team members to accomplish tasksAssists with the enforcement of company policies, with a focus on safety and customer serviceAttends meetings and job trainings as assignedProvides optimal assistance to patrons in an emergency or evacuation.Responds quickly and courteously to patrons' needs, questions, comments, or concerns with answers and/or actionProvides accurate information to patrons regarding venue logistics (i.e. location of ticket office, restrooms, phones, concessions, etc.), details about the event, general building history, etc.Positively accepts and fulfills other duties as assignedHas the ability to stand for up to 5 hoursHas the ability to pick up and move 30-pound program boxesExperience and SkillsThe ideal candidate enjoys working with public and providing excellent customer serviceDemonstrated experience for problem solving while following established guidelinesAbility to maintain composure under stress and multitaskCompetenciesMust be able to work flexible hours, including days, nights, weekends, and holidays.Ushers are required to work a minimum of 2 events/month and must have at least 4 show weekend days of availability/month (Saturday & Sunday)Position is based in New Orleans, Louisiana.
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